Claim or Complaint Letter

Hallo,,, Now I want to show you an example of complaint letter. And this is the complaint letter.

Reginadeo shoes

Mekarsari street, Bekasi, Indonesia

Telp/Fax : +62-737-2345xxx

Email: reginashoes@yahoo.com

December 8^th

To:

PT. Papabrown Shoes Store

Danita street, Bekasi

Indonesia, 71112

Dear Sir or Madam,

I have recently ordered a new pair of shoes (item #123) from your website on December 4^th. I received the order on December 6^th. Unfortunately, when I opened it, I saw that the shoes were used. The shoes had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is 16ml.

To resolve the problem, I would like you to credit my account for the amount charged for my shoes; I have already went out and bought a new pair of shoes at my local shoes so sending another would result in me having two pairs of the same shoes.

Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at +62-737-2345xxx

Thank you for youre concern.

Sincerely,

Reginadeo Shoes

References:

https://jujubandung.wordpress.com/2009/01/14/contoh-surat-komplain-bahasa-inggris/